Ember Shipping & Delivery Policy
1. Digital Products and Services
Ember Connect provides digital services, in-app minute recharges, and subscription plans accessible through our mobile application available on Android and iOS platforms. No physical goods or tangible items are shipped.
2. Instant Electronic Delivery
Upon successful payment completion via our authorized payment gateways (Razorpay), your purchased digital service, minute balance, or subscription benefits are delivered and credited to your registered Ember Connect account **instantly (within seconds)**.
3. Confirmation and Receipts
Upon successful transaction, an electronic confirmation receipt with transaction details is sent immediately to your registered email address and displayed in your app transaction history.
4. Delivery Issues & Support
If you experience any delay or issue with digital credit delivery after payment confirmation, please contact our support team immediately at support@emberconnect.in or Contact Us. We resolve all account credit queries within 24 hours.